Shipping
Most orders will be shipped within 24 to 48 hours of receiving them. Although we take phone orders on Saturday 9 a.m. to Noon, we ship Monday through Friday.
Basic Shipping Orders are shipped within the continental United States by USPS Priority Mail for $4.75. We reserve the right to send some packages by UPS at no extra cost when that option is more economical unless the purchaser makes a special request for UPSP only.
Orders to Hawaii or Alaska (by Priority) and to Canada (by air parcel post) will cost $6.95 It is also possible to send by 2nd day air for $9.95 or Next Day Air for $21.95. Please contact us at 1-877-8081, email us at service@swannteas.com, or send a note in the gift comment box if you have special shipping needs.
Time in Transit Orders shipped by USPS Priority Mail should be received within four business days from mailing wherever it goes. UPS Ground will take longer to western locations - up to 7 days. We will also send International Air Parcel Post (4 to 7 days) to most foreign countries at cost.
Paying by Check or Money Order If you are sending a check or money order, there will be a delay in shipping until we receive payment. Checks and money orders must be payable in U.S. dollars. Checks must bear routing # of a U.S. bank.
Security
Many people are uncomfortable about doing business online because they don't like having their credit card information, name, address and phone number transmitted through cyberspace.
Maybe buying online isn't as risky as you think. For one thing, under the Federal Fair Credit Billing Act, it's unlawful for a card issuer in the U.S. to hold a customer liable for more than $50 of fraudulent charges on a credit card. So if someone manages to put $400.00 on your credit card, by law you would be liable for
no more than $50.00.
We don't want you to lose any money through fraud made possible by a security breach on our website. We will cover any liability you many incur, up to $50, for the unauthorized use of your card (through no fault of your own) that clearly resulted from a security breach on our secure server. Still, access to private information can result in forms of identity theft, so we've gone further to protect you.
Secure Server Actually the chance of a credit card number or personal information being intercepted as it travels over the Internet is extremely small. Nevertheless, we have made the payment process even safer by placing our order page on a secure server (SSL). You know you're on a safe page because a small lock shows up (or an open padlock closes) on the status bar.
When you go to our safe page, SSL encrypts your private information and confirms the destination (our server) before allowing your data to be transmitted.
Your information is further protected by encryption [PGP] when it is sent from the secure server to our terminal. Therefore your personal information is not decrypted until it is safely downloaded to our office computer hard disk. Furthermore, your order is kept for reference only in encrypted form on our computer.
We hold the Xramp 128 bit SSL Security Certificate and offer the best security available to us.
*** Policies
We want you to feel safe when you visit our site and enter into any transactions with us while visiting. We want you to be fully satisfied with any purchases you make make. With that in mind, please read our:
Satisfaction Guarantee
Privacy Guarantee